Camp Concierge & Customer Support
Season 2, Episode 20
Camp Concierge at your service! On this week's episode, EmJ is joined by Stacie Simpson, Darby Dame, and Leslie Zukrow talking customer service and family communication. They dive deep into the importance of pre-camp communication to prepare the whole family AND how are we addressing the want for more communication (photos, calls, emails, etc.) during camp. They share real ideas and real tool for camps that don't have designated communication staff.
If you're looking for multiple ways to level up your family communication and customer service, this is the pod for you.
Producer EmJ's Takeaways:
- Use several mediums to share with families. Start texting them, start sending videos.
- More slushy coupons!
- Its cheaper to retain a camper than to recruit one.
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Leslie spent her summers growing up as a camper and currently works in Milwaukee, WI as a passionate advocate for families and caregivers. She believes that everyone deserves the opportunity to go to camp. She’s spent her time working on events and community planning for the past few years and is experienced in organizational communications and community building. She is currently pursuing a master's in Cultural Foundations of Community Engagement and Education at the University of Milwaukee-Wisconsin. Leslie is committed to making camp accessible for all, disrupting cycles of injustice, and growing caregiver comfort in overnight programs.
As the Director of Camp Communications, I am focused on connecting families with camp - during your campers’ session and year-round. I’m a camper parent myself, and know exactly how it feels to drop off your camper on check-in day. My sincere hope is that you’ll have the information you need from camp, or know exactly how to find it. I’m always here for you, by email, phone, text, or social media. I hold a bachelors degree in Youth Programming & Camp Management, am a former Camp Director and Program Director, and I’ve been a volunteer on various committees and spoken at conferences for the American Camp Association. I have been a member of the YCG team since October 2022. I’m so excited to get to know you and your family, as we experience the magic of camp, together!
Darby Dame is the Director of Marketing and Communications at Camp High Rocks in Brevard, North Carolina. She currently serves as the American Camp Association Emerging Professionals in Camping (EPIC) National Committee Chair and Southeastern Local Council of Leaders Communications Chair. Darby is especially proud to be involved in EPIC because it builds a community of knowledge, connections, and friendships that spans backgrounds and positions. EPIC gave Darby her start in ACA and is one of the many reasons why Darby stays involved in the camp industry. She is also the Board Chair for Kids in Camp of Transylvania County, a non-profit that sends low income children to local summer camps. In her free time, Darby enjoys mountain biking, running, and is an avid reader. Originally from Jacksonville, Florida, she currently resides in Brevard with her husband, Jason.
This episode is hosted by EmJ Juszczyk.
The Summer Camp Society Podcast is edited and produced by EmJ Juszczyk.